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Notice to Customers Regarding Extreme Weather Emergency

RE: Notice to Customer Regarding Extreme Weather Emergency

The Public Utility Commission's rule in Title 16, Chapter 24 Texas Admin. Code§ 24.173(d) prohibit McCoy Water Supply from imposing a late fee or from disconnecting your retail water service for nonpayment ofbiJ ls that are due during an extreme weather emergency until after the emergency is over.
An extreme weather event is defined as a period beginning when the previous day's highest temperature in your area did not exceed 28 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for your area. For purposes of these requirements, an extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.
McCoy Water Supply is required to offer a payment schedule to an affected customer that requests a payment schedule. If you are a customer of McCoy Water Supply and are affected by an extreme weather emergency, you may request a payment schedule from McCoy Water Supply for unpaid bills that are due during the extreme weather emergency. For affected customers that request a payment schedule, McCoy Water Supply is prohibited from disconnecting service for
nonpayment of bills that are due during an extreme weather emergency. However, once a payment schedule is offered to the affected customer, disconnections may resume if (1) the affected customer declines to accept the payment schedule in a timely manner, or (2) if the affected customer has violated the terms of the payment schedule. If you have a bill from McCoy Water Supply due during an extreme weather emergency, then you are an affected customer and you qualify to request a payment schedule from McCoy Water Supply for your bill. Please contact our office at 8305695575 to speak to management regarding a payment schedule.
Thank You,
McCoy Water Supply Corporation